Read everything that arrives
Documents, photos, forms and free text, whatever the channel — extracted into structured fields with the source visible.
/ Operations & Automation /
The claim arrives as twelve attachments. It should not take four days to route.
AI that reads the first notice, the invoices and the adjuster's report, classifies the claim by severity and complexity, and routes it to the right handler on day one — with the reasoning attached.
The problem
The cost is in the handling, not the payout
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Intake is manual and the clock is already running
First notice arrives by email, portal and phone, in PDFs, photos and free text. Someone reads all of it before anything moves.
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Simple claims queue behind complex ones
Without triage at intake, a windscreen and a bodily injury claim wait in the same line. Cycle time is set by the worst case.
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Handlers spend their day on data entry
Experienced adjusters retype what a document already says instead of judging what the document means.
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Leakage shows up at closing, not at opening
Coverage gaps, duplicate invoices and inflated estimates surface late, when the reserve is already set.
How it works
From first notice to the right desk, on day one
Score severity and complexity
Route by what the claim needs: fast track, standard handling, or an experienced adjuster with the flags already raised.
Hand over with the reasoning
The handler opens a claim that is already summarised, classified and flagged — and can see why.
Every routing decision keeps a trail back to the document that caused it.
The claim arrives as twelve attachments. It should not take four days to route.
What's included
What you get when you run this with Thinkia
A triage layer at intake that turns whatever arrives into a classified, routed claim with the evidence attached.
Multi-channel intake
Email, portal, post and phone transcripts, into one structured record.
Document extraction
First notice, invoices, police reports, medical summaries and adjuster reports, with field-level provenance.
Severity and complexity scoring
Fast track what is simple, escalate what is not, and say which signal drove it.
Coverage pre-check
Match the claim against the policy in force before the reserve is set.
Early leakage flags
Duplicate invoices, out-of-scope items and estimates outside the expected band.
Handler summary
The case as a page, not as an inbox.
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Results
What changes when this runs in production
Results vary by context, data maturity, and scope. We scope honestly before we promise precisely.
–60%
Time from first notice to assigned handler
Orientative — confirmed in discovery; depends on the starting point.
3×
Claims routed correctly on first pass vs. manual triage
Orientative — confirmed in discovery; depends on the starting point.
<24h
To first substantive contact with the policyholder
Orientative — confirmed in discovery; depends on the starting point.
How we work
From first insight to production
Assess
Assess
Week 1–2
Map channels, document types, current routing rules and the real cycle time.
Design
Design
Week 3–5
Define the taxonomy, the routing model, the coverage checks and the escalation rules.
Build
Build
Week 6–9
Integrate with the claims system, run in parallel with the current process, and tune on live volume.
Scale
Scale
Week 10+
Roll out by line of business, extend document coverage, and harden the exception path.
Timelines vary by scope and context.
Go deeper
Documents, operations, and what to explore next
Ideas, trends, and tools to stay ahead
Get started
Shall we look at where the days actually go?
A short session on your intake: what arrives, how it is routed today, and where the cycle time is really spent.