连接与治理
接通你的系统、政策与知识，让 AI 在你的规则之内工作，而不是绕过它们。
/ Customer & Revenue /
The first response that's always right — in any language, at any hour.
An AI assistant designed for regulated environments — healthcare, public services and financial services — that handles sensitive queries with the accuracy, compliance and empathy they require.
The problem
Demand overwhelms capacity in every channel
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Demand that overwhelms capacity
Appointment queries, administrative requests and guidance questions arrive faster than staff can respond — and the consequences of delays are real.
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Compliance risk in every interaction
In regulated environments, a wrong answer isn't just a bad experience. It's a liability. Generic AI tools aren't built for this.
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Staff time consumed by low-complexity queries
Clinicians, case workers and advisors spend a disproportionate share of their time on administrative and informational requests.
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Escalations without context
Handoffs to specialists lose conversation history. People repeat themselves, satisfaction drops and staff time is wasted.
How it works
从信号到成果——治理内置
自动化与辅助
让工作流上线：分流、起草、解决或升级，全程带完整上下文与审计追溯。
度量与改进
跟踪运营 KPI、质量与风险——再和你的团队一起调优剧本。
流程序列会适配你的工具、渠道与风险态势。
The first response that's always right — in any language, at any hour.
What's included
What you get when you run this with Thinkia
A governed layer across data, workflows, and handoffs—so teams ship safely and scale with metrics.
Regulated environment design
Built with privacy, auditability and human oversight requirements for healthcare, public sector and financial services.
Appointment and triage management
Handles scheduling, rescheduling and initial triage queries without clinical staff involvement.
Accurate, bounded responses
Answers only from verified, approved knowledge sources — no hallucination risk on sensitive topics.
Multilingual and accessible
Meets accessibility standards and responds in the user's language.
Full audit trail
Every interaction logged for compliance, quality review and regulatory reporting.
Seamless escalation
Transfers to a human specialist with full conversation context when needed.
Powered by AI Contact Experience
Results
What changes when this runs in production
Results vary by query mix, regulatory context and integration with existing systems.
65%+
Share resolved without clinical or specialist staff involvement
Orientative — confirmed in discovery; depends on the starting point.
<60 sec
For standard administrative and informational queries
Orientative — confirmed in discovery; depends on the starting point.
25%
Reduction in time spent on non-clinical administrative queries
Orientative — confirmed in discovery; depends on the starting point.
How we work
From long wait times to clear answers within policy and privacy
Policy & safety
Policy & safety
Week 1–2
Eligible services, disclaimers, and human handoff rules are set with legal and clinical or policy leads.
Content grounding
Content grounding
Week 3–5
Official sources, forms, and multilingual variants are indexed; hallucination tests run on edge cases.
Controlled pilot
Controlled pilot
Week 6–9
Limited channels or cohorts; satisfaction, containment, and escalation quality are monitored.
Widen access
Widen access
Week 10+
More programmes and languages; accessibility and audit logs meet public-sector standards.
Regulatory and accessibility requirements extend review; pilots stay small until sign-off.
Go deeper
Public service, care pathways, and context
Ideas, trends, and tools to stay ahead
Get started
Ready to scope this for your context?
We start with a focused session—no commitment—to map constraints and a sensible path.