连接与治理
接通你的系统、政策与知识，让 AI 在你的规则之内工作，而不是绕过它们。
/ People & HR /
HR questions answered in seconds. Your team focused on people, not queries.
Handle employee queries, automate routine HR processes and free your HR team to focus on the work that actually requires human judgement.
The problem
HR teams buried in repetitive queries
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HR teams buried in repetitive queries
Holiday balances, payroll questions, policy clarifications — the same questions, asked hundreds of times, answered one at a time.
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Inconsistent policy communication
Different employees get different answers depending on who they ask and when. Policy adherence suffers.
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Manual HR processes that don't scale
Onboarding paperwork, offboarding checklists, performance review coordination — all done by hand, all prone to delays.
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Trust eroded by generic answers
Impersonal or incorrect HR responses damage culture when employees need certainty on policy, pay or career questions.
How it works
从信号到成果——治理内置
自动化与辅助
让工作流上线：分流、起草、解决或升级，全程带完整上下文与审计追溯。
度量与改进
跟踪运营 KPI、质量与风险——再和你的团队一起调优剧本。
流程序列会适配你的工具、渠道与风险态势。
HR questions answered in seconds. Your team focused on people, not queries.
What's included
What you get when you run this with Thinkia
A governed layer across data, workflows, and handoffs—so teams ship safely and scale with metrics.
Employee query resolution
Answers HR questions instantly, grounded in your current policies and employee handbook.
Policy consistency layer
Every employee gets the same accurate answer, regardless of when or how they ask.
HR process automation
Handles onboarding workflows, document collection, offboarding tasks and review coordination.
Payroll and benefits FAQ
Resolves common payroll and benefits queries without involving the HR team.
Escalation to HR specialist
Routes complex or sensitive cases to the right person with full context.
Multi-language support
Responds in the employee's language for global or multilingual teams.
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Results
What changes when this runs in production
Results vary by organisation size, HR system maturity and policy documentation quality.
<2 min
Average AI response time vs. hours or days for email-based queries
Orientative — confirmed in discovery; depends on the starting point.
70%+
Share of inbound HR queries resolved without human intervention
Orientative — confirmed in discovery; depends on the starting point.
30%
Weekly hours recovered for strategic HR work
Orientative — confirmed in discovery; depends on the starting point.
How we work
From policy search to answers employees and managers actually use
Policy & privacy
Policy & privacy
Week 1–2
HRIS, contracts, and sensitive topics are scoped with legal; access rules are explicit.
Tone & scenarios
Tone & scenarios
Week 3–5
High-volume questions, edge cases, and escalation to HRBPs are scripted and tested.
Pilot cohort
Pilot cohort
Week 6–9
A geography or function goes live; we track deflection, satisfaction, and escalations.
Broaden safely
Broaden safely
Week 10+
More languages, benefits carriers, and local policies—without diluting the source-of-truth links.
Union rules and country variation add review cycles; rollout follows legal clearance.
Go deeper
People ops, productivity, and follow-ons
Ideas, trends, and tools to stay ahead
Get started
Ready to scope this for your context?
We start with a focused session—no commitment—to map constraints and a sensible path.